AI service agents take the call, know the customer, fix the problem in your systems and hand over when a person is needed. Day and night, in any language.
75%
lower operational cost
HANAB
76%
resolved without a person
HANAB
49 s
from hello to the right team
STAEDION
0 s
waiting, day and night
EVERY CHANNEL
END TO END
Every step of the customer journey,
in one conversation.
Answer every contact
Phone, WhatsApp, chat or email. Every customer gets an answer in seconds, in their language, day and night.
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Inbound
Knows the customer
One memory across channels and systems. The customer never starts from zero, and identity is checked the way you require.
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Inbound
Understands the request
One clarifying question, not a menu. The agent works out what the customer needs and what to do next.
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Inbound
Routes to the right place
To the right team, contractor or specialist, with context. No second queue.
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Inbound
Answers and acts in your systems
Status, balances, policies read from your data. Address changes, rebookings, credits done in the conversation.
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Inbound
Books and reschedules
Appointments booked in your calendars, moved when plans change, confirmed on the channel the customer uses.
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Inbound
Hands over to a person
When a human is needed, the handover carries the full context. The customer never repeats themselves.
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Inbound
Confirms and reminds
Appointments, deliveries, outages. Confirmed before the technician leaves, so the visit happens the first time.
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Outbound
Follows up after the case
Resolution confirmed, a rating collected, the case closed in your CRM.
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Outbound
Renews and wins back
Renewals, lapsed customers, open quotes. Reached on the right channel, at the right moment, with the history in hand.
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Outbound
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COMMON USE CASES
IVR replacement
Call routing
Authentication
Account management
Billing and payments
Order management
Booking and reservations
Troubleshooting
Appointment confirmations
Renewals and win-back
Collections
Upsell and cross-sell
Language coverage
How it works · The first minute
From the first word
to the problem solved.
Answer every contact
Knows the customer
Answered in seconds, on any channel.
Phone, WhatsApp, chat or email, no queue and no menu. The customer’s language from the first sentence, identity checked the way you require, and the history already in hand.
Understands the request
Routes to the right place
One question, then the right place.
The agent works out what the customer needs and asks only the question that decides the next step. Routing rules are yours: by request, address, contract or opening hours. Transferred with context, so nobody repeats themselves.
Answers and acts in your systems
Answers from your data, actions in your systems.
Rent, balances, appointments, policies, read from your systems, not from a script. Payment plans, address changes, cancellations and credits done in the conversation and written back to your CRM. What the agent may do on its own is defined by you.
Resolving
From the question
to the case closed.
Books and reschedules
Booked on the spot, in your calendars.
Technician visits, consultations, call-backs, offered the way you set it. Moved when plans change, confirmed and reminded on the channel the customer uses. Calendar and ticket updated in the same breath.
Hands over to a person
People and agents, on the same case.
You set when a person steps in: by topic, by mood, by value, or when the customer asks. The handover carries the whole conversation, so the customer never repeats themselves. Outside opening hours, the agent takes the details and books the call-back.
Before they call, and after
Reach out first,
close the loop after.
Confirms and reminds
Follows up after the case
Fewer calls in, because the agent called first.
Repair visits, inspections and outage notices, called or messaged on your schedule, before the tenant has to ask. A quick check after each case: resolved, or not yet. Every conversation logged in your CRM.
Renews and wins back
The right moment to renew, never missed.
Service contracts ending, subscriptions lapsing, quotes left open. The agent reaches out on the channel the customer uses, with the history in hand, walks through the options and books the call with your team when it matters. What was offered and decided, written back to your CRM.
IN PRODUCTION, TODAY
What changed
when agents took the first call.
Bring us your top three call reasons.
Watch the agent take them, live.
Thirty minutes: a real call answered, a case resolved end to end, and what your team sees afterwards in the CRM.
THE PLATFORM BEHIND IT
One platform.
Service first, then the rest.
Agents that do the work
Any model, any channel, any system. Built for production from day one.
The platform
Plugged into your service stack
Works inside the CRM, ticketing, telephony and calendars you already run. Nothing keyed in twice.
Integrations
You stay in control
You define what the agent may do. Every action logged, a person one step away. ISO 27001, GDPR, built and hosted in the EU.
✓ Your rules
✓ ISO 27001
✓ GDPR
✓ EU hosted
Security & compliance
WORKS WITH THE SYSTEMS YOU ALREADY RUN
Microsoft Teams
+ any system
Two ways
Let Scotty build it
Tell us your service process. We design, run and improve the agents. You get the outcomes, and the agents stay yours.
Build it yourself
Your engineers, our platform. Start with one call reason and grow from there.
FAQ
Questions before
you book.
What you allow. You define which systems it reads, which actions it may take, and which need a person’s approval first. Everything else it hands over.
They get one. The agent hands over with the full conversation, the customer’s details and a summary, so nobody repeats themselves. Outside opening hours it books the call-back.
Scotty works inside the systems you already run: CRM, ticketing, telephony and calendars. The agent reads the customer record, updates the case and attaches the transcript.
Both, and the same conversation can move between them. A customer can start on WhatsApp and get a call from the same agent with everything already known.
[X weeks from kick-off to the first live call reason – to be confirmed.] Adding call reasons and channels after that takes days, not months.
They’re yours. The agent, its configuration and your data are portable, and you can query your own data in SQL at any time.
