AI operations agents call and message drivers, technicians and suppliers, handle the exceptions and update your ERP.
75%
lower outreach costs
HANAB
49 s
to the right contractor
STAEDION
46,000
homes, one phone line
STAEDION
24/7
exceptions picked up
EVERY CHANNEL
END TO END
Every step from first alert to job done,
in one conversation.
Answers "where is it?"
Customers, sites and planners ask about an order, a delivery or a truck. The agent checks your systems and answers in seconds, in their language.
See it at work
Inbound
Books visits and dock slots
Service visits, deliveries and dock slots booked straight into your planning, on the channel people use. Moved when plans change.
See it at work
Inbound
Logs the job
A fault reported by phone, WhatsApp or a photo becomes a complete work order: what, where, how urgent. Nothing keyed in twice.
See it at work
Inbound
Dispatches the right person
The agent asks only what decides the next step, then sends the job to the right technician, contractor or carrier, with the details attached.
See it at work
Inbound
Handles the exception
A late truck, a missing part, a no-show. The agent starts the fix, and when a decision needs a person, the planner gets what happened and the options.
See it at work
Inbound
Runs the check calls
Drivers and carriers called for status, the ETA updated in your systems, and the customer told before they have to ask.
See it at work
Outbound
Fills the gaps
A cancellation or a no-show opens a slot. The agent contacts the next customer on the list and rebooks it, so the day stays full.
See it at work
Outbound
Chases suppliers and carriers
PO confirmations, delivery dates, missing documents. Followed up until there's an answer, and the order updated.
See it at work
Outbound
Confirms before the day starts
Deliveries, visits and pickups confirmed the day before, so nobody drives out for nothing.
See it at work
Outbound
←
→
COMMON USE CASES
Track and trace
Check calls
Appointment scheduling
Dock scheduling
No-show recovery
Work order intake
Dispatch
Maintenance coordination
Exception handling
Supplier follow-up
Carrier communication
Delivery confirmations
After-hours coverage
How it works · The first minute
From the first alert
to the right person on it.
Answers "where is it?"
Answered in seconds, with the job in hand.
Customers, tenants, drivers and technicians, by phone, WhatsApp or email. No queue and no menu. The agent knows the order, the route and the site.
Handles the exception
Dispatches the right person
One question, then the right person on it.
The agent works out what went wrong and asks only what decides the next step. Dispatch rules are yours: by skill, area, availability or contract. Passed on with the job details, so nobody calls back to ask.
Logs the job
Answers from your data, actions in your systems.
Stock, ETAs, routes and work orders, read from your ERP and planning tools, not from a spreadsheet. Slots moved, orders updated and work orders closed in the conversation. What the agent may do on its own is defined by you.
Coordinating
From the exception
to the job done.
Books visits and dock slots
Rescheduled on the spot, in your planning.
Visits, dock slots and deliveries, offered the way you set it. When someone cancels or doesn't show, the agent fills the slot. Confirmed and reminded on the channel people use, planning and work order updated in the same breath.
Handles the exception
People and agents, on the same job.
You set when a person steps in: by cost, by risk, by customer, or when someone asks. The planner gets what happened, what's affected and the options, so they decide instead of chasing. Outside office hours, the agent handles what it may and queues the rest.
Before the day starts, and after
Reach out first,
close the loop after.
Confirms before the day starts
Runs the check calls
Fewer wasted trips, because the agent called first.
Deliveries, visits and pickups confirmed the day before. Drivers and carriers called for status, and the ETA updated before the customer asks. Every conversation logged.
Chases suppliers and carriers
Every supplier followed up, until there's an answer.
PO confirmations, delivery dates, missing documents. The agent follows up by email, WhatsApp or phone, reads the reply and updates the order. When a date slips, planning knows the same minute.
IN PRODUCTION, TODAY
What changed
when agents took on the calls and the chasing.
Bring us your three biggest headaches.
Watch the agent handle them, live.
Thirty minutes: a real exception handled end to end, and what your planners see afterwards in your systems.
THE PLATFORM BEHIND IT
One platform.
Operations first, then the rest.
Agents that do the work
Any model, any channel, any system. Built for production from day one.
The platform
Plugged into your operations stack
Works inside the ERP, planning, telephony and calendars you already run. Nothing keyed in twice.
Integrations
You stay in control
You define what the agent may do. Every action logged, a person one step away. ISO 27001, GDPR, built and hosted in the EU.
✓ Your rules
✓ ISO 27001
✓ GDPR
✓ EU hosted
Security & compliance
WORKS WITH THE SYSTEMS YOU ALREADY RUN
Google Calendar
Microsoft Teams
+ any system
Two ways
Let Scotty build it
Tell us your operational process. We design, run and improve the agents. You get the outcomes, and the agents stay yours.
Build it yourself
Your engineers, our platform. Start with one exception and grow from there.
FAQ
Questions before
you book.
What you allow. You define which systems it reads, which actions it may take, such as moving a slot or closing a work order, and which need a planner's approval first. Everything else it hands over.
Anyone in the process: drivers, technicians, suppliers, contractors and customers. By phone, WhatsApp, SMS or email, in their language.
Scotty works inside the systems you already run: ERP, planning, telephony and calendars. The agent reads the order, updates the job and attaches the transcript.
Both, and the same conversation can move between them. A driver can send a WhatsApp and get a call from the same agent with everything already known.
[X weeks from kick-off to the first live call reason – to be confirmed.] Adding call reasons and channels after that takes days, not months.
They’re yours. The agent, its configuration and your data are portable, and you can query your own data in SQL at any time.
